Commitment to Customer Satisfaction, Compliments and Complaints

We are pleased that you are considering Firwood Manor Preparatory School for your child. We very much value your opinion and you may wish to write to us or use the suggestion box in the school entrance. We also invite parents’ opinions via questionnaires and forums.

Please inform us when the service we provide exceeds your expectations. We particularly like to know about any member of staff who ‘goes the extra mile for you’.

If you have any concerns, please let us know straight away. If the matter is urgent and you wish to speak with a member of staff, please come to the school office so that you can be signed in and the appropriate member of staff informed.

We will respond immediately to your concern and seek to work together to resolve the matter as speedily as possible.

If you feel the matter has not been resolved to your satisfaction, you may obtain a copy of the complaints procedure from the school office.